FAQ
Account and Control Panel
- I haven't received an email confirmation with my customer login data.
- I have lost my username and/or password. What should I do?
- How can I access my recent calls/CDR'S online?
- Where can I view and change my password, email address or user profile?
- How do I get a downloadable version of your current rateslist & country codes?
- Can one customer create multiple accounts?
- I am a customer and I have a problem. How do I report this?
It is possible that you did not receive our confirmation email due to spam filters. In that case, your registration may still have been successful. If you do not receive an Email from our customer service within 1 working day after registration, please send an Email by click on 'contact' at the bottom of the page and ask for the status of your registration.
Visit www.myvoiptraffic.com and click on 'Forgot password' on Login page.
Please login and choose the option 'recent calls'.
Please note that CDR overview is updated on a daily basis.
To change your customer settings please login and go to 'MyVoipTraffic Software settings' and choose the appropriate option.
Please note online changes may take up to an hour to be processed and may not show immediately on your account.
Please be patient and check your account in an hour to see if the changes have been processed.
Please login and choose 'Ratelist' from the menu. There you will find downloadable versions of the ratelist.
No, that's not possible.
Please login to your myaccount and choose 'customer service'. There you can report your specific problem and we will look into it right away.
