FAQ

Rates, Payments and Billing

• Is it possible to change the currency of my account?
• How long are your rates valid?
• How do you inform me about rate changes?
• When do call charges take effect?
• What is the minimum topup amount?
• Which payment methods does MyVoipTraffic offer?
• How fast will my payment be processed?
• What is important when making a bank transfer?
• What is important when making a Western Union payment?
• Can you also bill in USD?
• Do I receive an invoice by regular mail?
• Who is subject to VAT?

No, once your account is created it will always stay in the currency you choose. If you have a EUR account and now want to pay in USD you will need to create a new account.

Our Ratelist is valid for 2 weeks.
You will always find the current rates in your myaccount area. Rates can be subject to changes without prior notice.

Every rate change will be announced by Email, and you will find the current ratelist in your myaccount area.

Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.

We require a minimum Payment of EUR 100,-. No monthly payment required. Take your time to use this credit and top up again if you run out of credit.

Available payment methods are Bank transfer, Moneybookers, PayPal, IDeal, Ukash, Western Union & Creditcard Some payments are not available in every country. You will find an overview of all your payments methods in the myaccount area.

That depends on the payment option you use. Payments by PayPal, Moneybookers, Ukash, iDeal & Creditcard are processed instantly Western Union payments take 1 working day. Bank Transfers might take up to 7 working days, depending on your bank & region.

As soon as we receive your payment, it is processed automatically and your account will be credited instantly. Please note that we cannot influence the transaction time before your payment reaches us. And please always make sure to include the Transaction Reference Number/customer number when you transfer a payment! (see: myaccount) Otherwise your payment cannot be allocated automatically and processing time will be subject to delays.

You should take extra care in filling out the Transaction Reference Number on the transaction form! This number is used for automatic processing. Some banks do not automatically send us the Transaction Reference Number with the transaction, even if it is mentioned on the bank transfer form. So please make sure that your bank includes the Transaction Reference Number in the payment description. If the Transaction Reference Number is incorrect or missing, the order can not be processed and your account will not be credited!

As soon as we received your payment, it will be processed. Processing of bank transfer payments may take up to 7 working days. We will update your credit as soon as your bank transfer has arrived in our bank account. Please do not combine payments for several orders in one bank transfer.

1. Print the Western Union Form from this website. This form contains all information you will need to issue payment.

2. Take this form to your nearest Western Union agent (find agent here) and request a Blue Form at the participating local Western Union Agent location. This form may show words such as "Payment Services" or "Quick Pay" printed in the applicable local language. However, please note that all Western Union Quick Pay forms will be blue.

3. Fill in the Western Union form using the exact same details from the printed form (especially ensure the account number and reference number are exactly the same on the Western Union form as the printed form from our website!)

4. Pay the cashier the amount you wish to credit to your voip-account and the Western Union transaction fee. Once you have made the payment, you will be given a receipt with a transaction identification number known as the Money Transfer Control Number (MTCN). The MTCN is confirmation you have paid and may assist in tracking the payment. Normally it will take a maximum of 5 days to process your payment.

Please pay the desired amount of credit. The minimum amount payable is EUR /USD 300,-. Any lower amount received will not be processed nor refunded!

Examples:
If you wish to buy 500 EUR credit, transfer 500 EUR plus Western Union fee.
If you wish to buy 1000 EUR credit, transfer 1000 EUR plus Western Union fee.

Please note there is a Western Union fee per transaction; this fee may be different in each country. Also note that you may have to add local tax (IVA/VAT) to the fee and/or principal. Taxes are imposed by certain governing authorities, not DELLMONT SARL or Western Union. Amount limits, restrictions and regulations on local taxes are different in each country. Maximum payment per transaction is US $5,000 or local currency equivalent. In addition to the applicable service fees, a foreign exchange rate set by Western Union will be applied to each transaction involving foreign currency. The exchange rate applied by Western Union provides customers with less foreign currency per dollar than Western Union receives when it obtains foreign currency. Western Union keeps the difference.

Yes we can. When you apply for an account, you can choose for a EUR or USD account (wholesale only). That means ratelists, billing & invoices will all be made available in USD.

Invoices are not sent by regular mail, but you can view your invoices and call specifications online at any time. You can view your invoices online up to 1 year after the invoice date, invoices older than 1 year can no longer be viewed or emailed, therefore please ensure you print or copy invoices to your PC before they expire.

Users in EU that have not provided us with a valid registered VAT number (officialy registered VAT number can be checked here: http://ec.europa.eu/taxation_customs/vies/vieshome.do<.a>) will be subject to VAT.