FAQ

Technical Issues

How to setup my equipment/what are the settings to make a connection?
I use a Linksys PAP2. Which settings do I have to use?
What is /are your IP address(es)?
I want to have my IP addresses authenticated. How do I do that?
I have problems configuring my own SIP device for calling with MyVoipTraffic, what to do now?
Which Codecs do you support?
How many simultaneous calls can I setup?
I am experiencing connection problems. Where do I report these and what are you doing about it?
I'm trying to configure your service, but I get: 500 "Internal server error". What should I do?
Can I change the Symmetrical RTP setting for my MyVoipTraffic account?
Which Media IP-addresses does MyVoipTraffic use?
Do you support T38 for Faxing?

How to setup my equipment/what are the settings to make a connection?

Username: Your Username
Password: Your password
SIP/Proxy registrar: sip.{label-lowercase}.com
Domain/Realm (optional): {label-lowercase}.com
STUN server: stun.{label-lowercase}.com

Our system is compatible with all standard SIP equipment. If you have problems setting up the service, please consult the instruction manual of your hardware.

I use a Linksys PAP2. Which settings do I have to use?

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Please use the settings stated below.

What is /are your IP address(es)?

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For SIP/H323: 77.72.174.128

In both cases we do need your IP address for authentication.

I want to have my IP addresses authenticated. How do I do that?

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Just login to your myaccount, choose 'IPconfig' and add your IP-addresses.

I have problems configuring my own SIP device for calling with MyVoipTraffic, what to do now?

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Please refer to the instruction manual of your SIP device on how to setup your SIP device. Also check our instructions page.

Which Codecs do you support?

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G.711 (64 kbps)

G.726 (32 kbps)

G.729 (8 kbps)

G.723 (5.3 & 6.3 kbps)

iLBC (20ms & 30ms)

GSMFR (13kbps)

How many simultaneous calls can I setup?

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MyVoipTraffic does not limit the number of simultaneous calls. The only limit is the bandwidth of your local internet link.

I am experiencing connection problems. Where do I report these and what are you doing about it?

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Should you experience connection problems, please login and click 'customer service' in the myaccount area.
There you can open a ticket. Please be as specific as possible regarding date & time, destination and description of the problem.
Every report is immediately forwarded to our engineers, who need the most detailed information to take measures as soon as possible.
Please note that we do not respond to every single report. But bad connections are bad for business, so you can be sure that any connection problem is handled with high priority.

I'm trying to configure your service, but I get: 500 "Internal server error". What should I do?

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Please check first if you have balance on your account. If your balance is '0' you can't make any calls.

Can I change the Symmetrical RTP setting for my MyVoipTraffic account?

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If you have problems with calls which are connecting normally but don't have any audio on the line, the problem can be the Symmetrical RTP settings on the MyVoipTraffic server. To change the setting please contact MyVoipTraffic through the Customer Service-page.

Which Media IP-addresses does MyVoipTraffic use?

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We use the following addresses:
77.72.173.0 / 24

If there are too many IP-addresses for your switch or firewall, we can limit the Media IP-addresses for you.
We then need your IP address for authentication. Please contact MyVoipTraffic through the Customer Service-page.

Do you support T38 for Faxing?

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Sorry, no we don't.

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Calls are billed in 1 second increments except Mexico fix and mobile which are billed in 60 seconds increment. Rates are subjected to change without notice.