FAQ

Technical Issues

Where do I find the number plan you use ?
I have connection problems with some mobile destinations. Can you fix this?
Do you offer DID numbers ?
How to setup my equipment/what are the settings to make a connection ?
What is /are the IP address(es) for MyVoipTraffic ?
I want to have my IP addresses authenticated. How do I do that ?
I have problems configuring my own SIP device for calling with MyVoipTraffic, what to do now ?
Which Codecs do you support ?
How many simultaneous calls can I setup ?
I am experiencing connection problems. Where do I report these and what are you doing about it ?
I'm trying to configure your service, but I get: 500 "Internal server error". What should I do ?
Do you support T38 for Faxing ?
I can't connect to your SIP server by using username & password. Can I connect by using fixed IP addresses ?
Which Media IP-addresses does MyVoipTraffic use ?

Where do I find the number plan you use ?

Please go to the MyVoipTraffic website. Select in the menu “rates”. There you can select the currency and route of the xls file you want to download. Country codes are on the second sheet of the xls file you downloaded.

I have connection problems with some mobile destinations. Can you fix this?

^top

You can solve the problem by programming your system to send out your CLI. Otherwise the calls are dropped by some carriers.
Please note, that the call information you fill in, is merely numerical.
(Example: for setting a CLI from Spain, don't fill in "+34XXX", but "0034XXX") In case that this does not help, please report back to us via the customer service option.

Do you offer DID numbers ?

^top

No we don't.

How to setup my equipment/what are the settings to make a connection ?

^top

Username: Your Username

Password: Your password

SIP/Proxy registrar: sip.myvoiptraffic.com

Domain/Realm (optional): myvoiptraffic.com

STUN server: stun.myvoiptraffic.com

Our system is compatible with all standard SIP equipment. If you have problems setting up the service, please consult the instruction manual of your hardware.

What is /are the IP address(es) for MyVoipTraffic ?

^top

SIP/H323/SIPport6000: 77.72.174.128

If you use H323 we need your IP address for authentication!

To add your IP-addresses, just login to your my account, choose 'IPconfig' and add your IP-addresses.

Important! If you are using a hosted VoiP softswitch provider like eq. Kayote Networks (etc), make sure you are ONLY using IP addresses which are uniquely assigned to your account (check this with your provider). This is to prevent that other users of the same VoiP softswitch provider are able to use your balance.

I want to have my IP addresses authenticated. How do I do that ?

^top

Just login to your my account, choose 'IPconfig' and add your IP-addresses.

Important! If you are using a hosted VoiP softswitch provider like eq. Kayote Networks (etc), make sure you are ONLY using IP addresses which are uniquely assigned to your account (check this with your provider). This is to prevent that other users of the same VoiP softswitch provider are able to use your balance.

I have problems configuring my own SIP device for calling with MyVoipTraffic, what to do now ?

^top

Please refer to the instruction manual of your SIP device on how to setup your SIP device. Also check our instructions page.

Which Codecs do you support ?

^top

G.711 (64 kbps)

G.726 (32 kbps)

G.729 (8 kbps)

G.723 (5.3 & 6.3 kbps)

iLBC (20ms & 30ms)

GSMFR (13kbps)

How many simultaneous calls can I setup ?

^top

MyVoipTraffic does not limit the number of simultaneous calls. The only limit is the bandwidth of your local internet link.

I am experiencing connection problems. Where do I report these and what are you doing about it ?

^top

Should you experience connection problems, please login and click 'customer service' in the my account area.
There you can open a ticket. Please be as specific as possible regarding date & time, destination and description of the problem.
Every report is immediately forwarded to our engineers, who need the most detailed information to take measures as soon as possible.
Please note that we do not respond to every single report. But bad connections are bad for business, so you can be sure that any connection problem is handled with high priority.

I'm trying to configure your service, but I get: 500 "Internal server error". What should I do ?

^top

Please check first if you have balance on your account. If your balance is '0' you can't make any calls.

Do you support T38 for Faxing ?

^top

Sorry, no we don't.

I can't connect to your SIP server by using username & password. Can I connect by using fixed IP addresses ?

^top

Yes, you can give us your IP address(es) for authentication.

Important! If you are using a hosted VoiP softswitch provider like eq. Kayote Networks (etc), make sure you are ONLY using IP addresses which are uniquely assigned to your account (check this with your provider). This is to prevent that other users of the same VoiP softswitch provider are able to use your balance.

Which Media IP-addresses does MyVoipTraffic use ?

^top

We use the following addresses:

80.239.235.0 /24

194.120.0.0 /24

62.41.83.0 /24

195.219.64.0 /24

77.72.168.0 /24

203.192.180.224/28

208.176.230.112/28

If there are too many IP-addresses for your switch or firewall, we can limit the Media IP-addresses for you.

We then need your IP address for authentication. Please contact MyVoipTraffic through the Customer Services page.

Click here to show all rates.

Calls are billed in 1 second increments except Mexico fix and mobile which are billed in 60 seconds increment. Rates are subjected to change without notice.