FAQ
General
- How does it work?
- What is the dialling format for calls via MyVoipTraffic?
- I have connection problems with some mobile destinations. Can you fix this?
- Do you offer special rates for large volumes?
- Do you offer DID numbers?
- I'm not a customer yet, but I have a question which is not addressed in these FAQ's. How can I get in touch with MyVoipTraffic?
First register by filling out the application form. After successful registering, you can setup your SIP device(s) for calls via the MyVoipTraffic network. It is possible to setup multiple SIP devices with 1 account. It is not possible for a customer to create multiple accounts.
What is the dialling format for calls via MyVoipTraffic
For example for calls to Germany:
MyVoipTraffic EUR/USD Grey: 00001 49 12345678
MyVoipTraffic EUR/USD Standard: 00 49 12345678
MyVoipTraffic EUR/USD Premium: 00000 49 12345678
You can solve the problem by programming your system to send out your CLI. Otherwise the calls are dropped by some carriers.
Please note, that the call information you fill in, is merely numerical.
(Example: for setting a CLI from Spain, don't fill in "###plus###34XXX", but "0034XXX") In case that this does not help, please report back to us.
No, we don't.
No we don't.
I'm not a customer yet, but I have a question which is not addressed in these FAQ's. How can I get in touch with MyVoipTraffic?
^topIn that case, you would have to create an account first. After you created an account, you can visit our customer service in the myaccount area and send us your question.
